Refunds

Our promise

Ask within 7 days of buying and you get a full refund. You do not need to give a reason, though we would like to hear it.

The free plan has every feature, so you can try VocalVoid with your own music before you buy.

How to ask

Email hello@vocalvoid.app from the address you bought with, or include your order number from the Lemon Squeezy receipt. We answer within two business days.

What happens next

• Lemon Squeezy, our merchant of record, refunds the full amount, tax included, to the card or wallet you paid with. How long it takes to appear depends on your bank, usually 5 to 10 business days.
• Your license is removed. Each Mac sees this at its next license check, within about a week, or straight away with Check now in Settings, License. VocalVoid then returns to the free plan.
• Your settings and installed models stay as they are.

After 7 days

Write to us anyway if something is wrong: if VocalVoid stops working on your Mac and we cannot fix it, we refund you.

Chargebacks

Please ask us before disputing a payment with your bank: a refund is quicker for you. A payment that is reversed ends the license the same way a refund does.

Your legal rights

This policy adds to the rights you have under consumer law where you live. It does not replace them.